Booking & cancellation policy
How cancellation fees and refunds are calculated.
Hotel stays
Each rate defines time windows before check-in (in the hotel’s local time) and the fee that applies in each window — free, a percentage, a fixed amount, the first night, or non-refundable. The refund is the amount you paid minus that fee.
No-shows
If you do not arrive and have not cancelled, the rate’s no-show fee applies and remaining nights are released.
Food orders
Orders can be cancelled free of charge until the restaurant accepts them. Afterwards the restaurant’s stage-based policy applies.
Restaurant or hotel cancellations
If a property cancels, you receive a full refund of what you paid.